Privacy Policy
1. Who we are
This Privacy Policy explains how Proxy Foods (“Proxy Foods,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with our website and any related services (the “Site”).
If you have questions or requests regarding this Privacy Policy, you can contact us at:
Email: [email protected]
Address: Proxy Foods, 200 Mass Ave NW, Fl 700, Washington, DC 20001, USA
2. What this Privacy Policy covers
This Privacy Policy applies to personal information we collect:
On the Site
Through web forms, email, phone, or other direct interactions with us
In connection with business inquiries, sample requests, orders, or partnership discussions
This Policy does not cover:
Third-party websites or services we link to
Personal information collected offline by distributors or partners unless we state otherwise
When we say, “personal information,” we mean any information that identifies or can be reasonably linked to a specific person.
3. Information we collect
3.1. Information you provide directly
You may provide personal information when you:
Contact us or request information
Sign up for updates, newsletters, or marketing
Create an account or portal login (if applicable)
Request pricing, samples, or commercial terms
Place or discuss an order
This may include:
Name
Company / role / department
Email address
Phone number
Shipping / billing address
Payment-related information (note: full payment card data is processed by our payment providers; we do not store complete card numbers)
Any other details you submit in free-text fields
3.2. Information collected automatically
When you visit or use the Site, we and/or our service providers may automatically collect:
IP address and general location (city/region-level, not precise GPS)
Device type, browser type, operating system
Pages viewed, links clicked, time on page, referring/exit pages
Session identifiers, cookie identifiers, and similar technical data
We typically collect this using cookies, pixels, tags, beacons, scripts, and analytics tools.
3.3. Information from third parties
We may receive personal information about you from:
Marketing / analytics platforms
Payment and logistics partners (e.g. payment status, delivery status)
Business partners, distributors, or brokers who introduce you to us
Public or professional sources (e.g. LinkedIn, trade shows, or industry directories)
We handle all such data in line with this Policy.
4. How we use your information
We may use personal information for the following purposes:
To operate, maintain, and improve the Site
Monitor performance, fix bugs, enhance security, and develop new features
To respond and communicate
Answer questions and requests
Send administrative messages such as confirmations, notices, or updates about your inquiry or order
To process business activity
Evaluate and fulfill product inquiries, quotes, orders, shipments, billing, refunds, or returns (if applicable)
Engage in B2B relationship management
Marketing and outreach
Send you product news, invitations, announcements, and promotional communications
Personalize marketing content or ads (only where permitted by law; see Section 10 for opt-out)
Compliance, fraud prevention, and safety
Detect, investigate, or prevent fraud, security incidents, or misuse
Enforce our Terms & Conditions and agreements
Legal / regulatory
Meet legal, regulatory, tax, and reporting obligations
Respond to lawful requests from courts, regulators, and law enforcement
We may also aggregate or de-identify data so that it cannot reasonably be linked to a specific person. Aggregated or de-identified data is not considered personal information.
5. Legal bases for processing (EU/UK visitors)
If you access the Site from the European Economic Area or the United Kingdom, we process your personal information under one or more of the following legal bases:
Contract: To provide information, quotes, samples, or services you’ve requested
Legitimate Interests: To improve our Site and services, market to business contacts, prevent fraud, and secure systems — provided those interests are not overridden by your rights
Consent: For certain marketing activities and for non-essential cookies/trackers
Legal Obligation: To comply with applicable laws and regulations
Where we rely on consent, you can withdraw consent at any time (see Section 10).
6. How we share information
We do not sell personal information for money.
We may share personal information with:
a. Service providers (processors).
These are trusted companies that perform services for us, such as:
Website hosting, cloud infrastructure, and security
Analytics and performance monitoring
Email marketing and CRM tools
Payment processing and invoicing
Shipping, logistics, and sample/order fulfillment
Customer support tools
They are only permitted to use personal information to provide services to Proxy Foods and must protect it.
b. Business partners / distributors.
If you request product availability, pricing, samples, or regulatory documentation in a specific geography, we may share your request and contact details with an authorized distributor, broker, or manufacturing partner so they can follow up with you.
c. Compliance, safety, and legal requests.
We may disclose information if we believe in good faith that it is reasonably necessary to:
Comply with laws, legal processes, or enforceable government requests
Enforce our agreements, policies, or Terms & Conditions
Protect the rights, property, safety, or security of Proxy Foods, our users, or the public
d. Business transfers.
If we are involved in a merger, acquisition, asset sale, financing, corporate reorganization, or similar transaction, personal information may be transferred as part of that transaction.
7. Cookies and tracking technologies
We (and our providers) use cookies and similar technologies to:
Enable basic site functionality and security
Remember preferences
Understand how visitors use the Site
Improve performance
Support marketing and advertising, including retargeting
You can control cookies in your browser settings. If you block or delete cookies, some features of the Site may not work as intended.
Where required by law (for example, in the EU/UK), we will request consent for non-essential cookies.
8. Data retention
We keep personal information only as long as reasonably necessary to:
Provide the Site and related services
Communicate with you
Satisfy legal, tax, accounting, or reporting requirements
Resolve disputes or enforce agreements
After that, we will delete, anonymize, or otherwise securely restrict access to the data.
9. Security
We use administrative, technical, and physical safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized access, disclosure, or misuse.
However, no method of transmission over the internet and no method of electronic storage is perfectly secure. We cannot guarantee absolute security.
10. Your choices and rights
10.1. Marketing communications
You can opt out of marketing emails at any time by clicking “unsubscribe” in those emails or by contacting us at [email protected]
We may still send you non-marketing messages, such as responses to your inquiries or transactional notices.
10.2. Privacy rights (United States)
Depending on where you live (for example, California, Virginia, Colorado, Connecticut, Utah), you may have some or all the following rights under state privacy laws:
Request access to the personal information we hold about you
Request deletion of your personal information
Request correction of inaccurate personal information
Request to opt out of “sharing” or using personal information for targeted advertising
Request a copy of your personal information in a portable format
We will not discriminate against you for exercising these rights.
To exercise these rights, contact us at [email protected] and indicate which right you are invoking and which state you live in. We may need to verify your identity before responding.
If your request is denied where allowed by law, you may have the right to appeal. We will tell you how to appeal in that case.
10.3. EU/UK data subject rights
If you are in the EEA or UK, you may (subject to legal limits) have the right to:
Access, correct, or delete personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request data portability (receive your data in a structured, commonly used, machine-readable format)
To exercise these rights, contact [email protected]
11. Children’s privacy
The Site is not directed to children under 16, and we do not knowingly collect personal information from anyone under 16.
If you believe we have collected information from a child under 16, please contact us at [email protected], and we will take appropriate steps to remove it.
12. International transfers
We are based in the United States and the information we collect will be processed in the United States (including Washington, D.C.) and possibly other locations where our service providers operate.
If you are located outside the United States, please note that data protection laws in the United States may differ from those in your jurisdiction. When we transfer personal information, we will take steps intended to ensure an appropriate level of protection consistent with applicable law (for example, standard contractual clauses for EEA/UK data transfers).
13. Third-party sites and services
Our Site may contain links to websites, platforms, or services that we do not control.
We are not responsible for the content, privacy practices, or security of those third parties. We encourage you to review their privacy policies before providing any personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.
If you continue to use the Site after an update, you are agreeing to the updated Privacy Policy.
15. Contact us
To ask questions about this Policy, exercise your privacy rights, or submit a complaint, please contact:
Proxy Foods
Email: [email protected]
Address: Proxy Foods, 200 Mass Ave NW, Fl 700, Washington, D.C. 20001, USA
Attention: Privacy Request